Free Delivery to Hong Kong On Orders Over HK$1,000.

Shipping and Return Policy

Payment method

  • All prices stated are in Hong Kong dollars. 
  • Visa, Mastercard and American Express are accepted. M Plus Museum Limited will not store any credit card information in order to maintain customer privacy and security.

Orders & Delivery

All orders will be processed and dispatched within 10 to 14 working days. Shoppers are provided with the options of home delivery or in-store pickup.

  • Home Delivery
Estimated Delivery Time:
Local Delivery: 3 to 5 working days after dispatch
International Delivery: up to 14 working days after dispatch
  • In-store Pickup
All orders can be collected from the M+ Shop at the M+ Pavilion during opening hours. The order confirmation is required for pickup.
Opening Hours:
From 11am to 6pm from Wednesday to Sunday and public holidays during exhibition period*.

*The Pavilion is open to the public when exhibitions take place. For the latest exhibition period and opening hours of the M+ Pavilion, please refer to the M+ Pavilion website.
  • Charge
Delivery cost may vary per country or area. Free delivery to Hong Kong on order over HK$1,000*.
No additional fee is charged for in-store pickup.
* Except Islands District.

To learn more details about orders and delivery, please read the applicable Terms and Conditions


Returns & Refund

  • No refunds or returns are allowed once an order is confirmed.
  • If a product is damaged during delivery, exchange for the same item is available during opening hours* in person at our store in the M+ Pavilion within 7 days of the delivery. Damaged product is not allowed to be returned by post. It can only be replaced with the same product.
  • Please inspect all orders upon delivery. If a product arrives damaged and requires exchange, please email order_shop@mplus.org.hk within 7 days of the delivery. Information regarding the replacement process will be provided.

    *For the latest exhibition period and opening hours of the M+ Pavilion, please refer to the M+ Pavilion website.

Return Information on Hong Kong / International Orders

  • No return is allowed once the order is confirmed.
  • Return is possible only when the item arrives damaged. Customers can request for exchange within 7 days of the delivery.
  • Items can only be returned during opening hours* in person at our store in the M+ Pavilion, Hong Kong. Return or exchange by post is not accepted. A damaged item can only be replaced with the same product.
  • Please inspect all orders upon delivery. If a product arrives damaged and requires exchange, please email order_shop@mplus.org.hk within 7 days of the delivery. Information regarding the replacement process will be provided.

    *For the latest exhibition period and opening hours of the M+ Pavilion, please refer to the M+ Pavilion website.
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