Free Delivery to Hong Kong On Orders Over HK$1,000. Due to postal service suspension, order might take extra days to deliver.

FAQ

HOW CAN I PAY FOR MY ORDER?

All prices stated are in Hong Kong dollars.

Visa, Mastercard and American Express are accepted. M+ Museum Limited will not store any credit card information in order to maintain customer privacy and security.

 

WHEN CAN I RECEIVE ORDER?

All orders will be processed and dispatched within 14 working days. You are provided with the option of home delivery.

Home Delivery
  • Estimated Delivery Time:
Local Delivery: 3 to 5 working days
International Delivery: up to 14 working days
  • Charge

Delivery cost may vary per country or area. Free delivery to Hong Kong on order over HK$1,000*. 

* Except Islands District. 

To learn more details about orders and delivery, please read the applicable Terms and Conditions.

 

HOW CAN I REFUND MY ORDER?

No refunds or returns are allowed once an order is confirmed.

If a product is damaged during delivery, exchange for the same item is available by post.

Please inspect all orders upon delivery. If a product arrives damaged and requires exchange, please email order_shop@mplus.org.hk within 7 days of the delivery. Information regarding the replacement process will be provided.

 

HOW CAN I RETURN MY ORDER?

No refund is allowed once the order is confirmed.

Return is possible only when the item arrives damaged. Customers can request for exchange within 7 days of the delivery.

Items can be returned by post. Damaged item can only be replaced with the same product.

Please inspect all orders upon delivery. If a product arrives damaged and requires exchange, please email order_shop@mplus.org.hk within 7 days of the delivery. Information regarding the replacement process will be provided.

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